Gift Processing and Database Officer

We are looking for a Gift Processing and Database Officer who is motivated by administrative work, has an eye for detail, is interested in technological developments and for whom customer service is a priority.

Reporting to the Senior Advisor, Annual Campaigns, the incumbent will be responsible for all administrative tasks related to the processing of various types of donations, ensuring data integrity and optimising the use of our customer relationship management (CRM) system.

Key Responsibilities

Gift processing
• Process donations on a daily basis, taking into account the different funds and associated projects.
• Collaborate and coordinate with the external supplier for the management of automated gifts.
• Ensure that appropriate receipt and donor acknowledgment is prepared and sent out, in accordance with Canada Revenue Agency guidelines.
• Responsible for all communication with donors regarding their donations (returned cheques, credit card payments not accepted, etc.).
• Oversee the timely notification of families of donations “in memory” and “in honour.”
• Prepare and make bank deposits.
• Improve and document donation management procedures.
• Carry out all tasks with precision, integrity, autonomy and within required deadlines.

Maintaining and optimising the database
• Responsible for the integrity of donor and gift data: create and update donor and prospect records, duplicate management, data audits to ensure accuracy and quality.
• Is a contact person for the use of the CRM, answers questions and advises team members.
• Constantly monitor new CRM functionalities.
• Identify CRM optimisation opportunities and propose improvements.
• Coordinate and ensure the implementation of CRM improvement projects.
• Update and document CRM user procedures.

Other tasks
• In rotation with other team members, answer incoming calls, welcome visitors and respond to requests when the administrative assistant at the front desk is absent and during lunch hour.
• All other related tasks, including various administrative tasks.

Education and experience
• 3-5 years of experience in a similar position.
• College degree in administration or other relevant experience.
• Knowledge of Raiser’s Edge an asset.

Professional skills and abilities 
• Ability to use various software and willing to learn how to make the best use of them.
• Ability to manage confidential information, multiple priorities, and tight deadlines with attention to detail.
• Excellent customer service and support skills.
• Ability to carry out responsibilities independently.
• Ability to identify areas for improvement and propose solutions.
• This position requires, on a daily basis, providing customer service and communicating, both orally and in writing, with French and English-speaking donors, while maintaining confidentiality. The main tasks of the position therefore require a good command of both French and English in order to fulfill the responsibilities of the position.

Main terms of employment
• Permanent, full-time position, 35h/week, Monday to Friday
• Possibility of working in hybrid mode after the training period
• Competitive salary
• Three vacation weeks upon hiring and other flexible days
• Group insurance with employer contribution
• Employer contribution to RRSP
• Start date: as soon as possible

Please send your application to cv@mghfoundation.com

We thank you for your interest in the position and the Foundation. Please note that only candidates retained will be contacted.